Exchange Policy
At Bougainvilea, your satisfaction is our priority. We take great care to ensure that every product meets our quality standards. However, if you are not completely happy with your purchase, we’re here to help.
Exchange Window
We offer a 7-day return policy from the date of delivery.
To be eligible for a return:
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The product must be unused, unwashed, and in original condition
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All tags, packaging, and labels must be intact
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The item must not have any stains, damage, or alterations
Exchange Policy
We only offer size exchanges (subject to stock availability).
Design or color exchanges are not allowed.
To request an exchange, please contact us within 7 days of delivery.
Non-Exchangable Items
The following items are not eligible for return or exchange:
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Unstitched suits
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Items purchased on sale or clearance
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Customized or altered products
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Accessories (if applicable)
- Any damaged or Torn or used Products
Exchange Pickup & Shipping
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We DO NOT offer reverse pickup at the moment for eligible returns (where serviceable).
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you will need to self-ship the product to our warehouse address.
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Return shipping charges may apply and will be deducted from your refund amount (if applicable).
Exchange Process
Once we receive and inspect your returned product:
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Approved exchanges will be processed within 5–7 business days.
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Your replacement item will be shipped as soon as the exchange is approved.
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Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect item:
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Please contact us within 48 hours of delivery
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Share clear photos or videos of the product and packaging
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We will arrange a free replacement or full refund after verification
How to Initiate a Exchange
To request a exchange, please contact us at below email or directly thru our store whatsapp number with your order details.
bouagainvilea.boutique@gmail.com
(Please include your Order ID and product photos for faster assistance.)
Important Notes
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Exchanges without prior approval will not be accepted
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Products failing quality checks will be sent back to the customer
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Bougainvilea reserves the right to modify this policy at any time